Let's face it, not everyone is polite, hardworking, honest, decent and gracious. Some people are difficult, very difficult. They can be rude, nasty, inappropriate, underhanded and abusive, and that's just for starters.

 

Mark McPherson is a specialist in Dealing with Difficult People. For over 30 years he has been: helping organizations, business owners, employees and individuals deal with difficult friends, customers, clients, colleagues and staff, and; helping young people learn the art of handling alcohol-related situations.

Mark has been a tourist guide, taxi driver, schoolteacher, senior education officer, lecturer, government policy advisor, team leader and manager - Education, TAFE, Board of Studies, University, Hospitals, Health and Police.

He has also been a consultant, researcher, author and trainer predominantly in the area of alcohol and other drugs, assertive and professional communication, and behaviour rehearsal techniques.

Mark's "Seven Steps for Dealing With Difficult People" provides strategies, skills and 'bright ideas' that can be immediately used - at work, home and play. Come along and hear the Big Seven and take away at least 10 things you can start doing now to make your life easier.